Delete your account

The fastest way, and it takes effect immediately:

Open the app → Profile → Delete account → confirm.

You will be asked to confirm, because it cannot be undone. Once it completes you are signed out and the account no longer exists.

If you have already uninstalled the app, or cannot sign in, email support@cordeliaapps.com from the address on the account, with the subject Delete my account.

We reply within 7 days and complete the deletion within 30 days. We may need to confirm you own the address before acting, since the request is irreversible.

Everything tied to you as a person:

Your sign-in account and password. Your profile, including your name and profile photo. Every delivery address you saved. The contents of your carts in every store. Your favourites. Your recent searches. And every review and rating you wrote — removed from the stores where they appeared, with the affected products' rating averages corrected so nothing is left counting a review that no longer exists.

Your past orders.An order is the store's sales record as much as yours. Stores need it for their accounts and tax obligations, and it may be evidence in a refund or delivery dispute — so a closed account does not erase a shop's transaction history. Retained for as long as the store's legal and accounting obligations require, typically several years under local tax law.

The order keeps the delivery address and amount it was placed with, because those are part of the record. It is no longer linked to a usable account, and you can no longer sign in to view it.

What we collect in the first place is set out in the app privacy policy.