Refunds and cancellation

There is no subscription, no setup fee, no per-order commission and no charge for the admin console or the shopper app. Nothing is billed, so there is nothing to cancel and nothing to refund.

Razorpay's own transaction fees are a separate matter between your store and Razorpay, charged against your own account under your own agreement with them. We do not set those fees, collect them or refund them.

We may charge for the platform in future. If we do, we will tell you before any charge applies to your store, with enough notice to decide whether to continue, exactly as our terms of service commit us to. Using a store you already run will never become chargeable without your agreement.

The terms that would apply to such a plan:

• The price, the billing period and the date of the first charge are shown before you agree to them, never only after.
• You can cancel at any time from the admin console. Cancelling stops the next charge — it does not end your access immediately.
• After cancelling you keep full access until the end of the period you have already paid for.
• We do not refund the unused part of a period that has already started. Cancel before the next renewal date and you are not charged again.
• Cancelling does not delete your store or your data. Deleting your account is a separate, deliberate action you take in the console.

A duplicate charge, a charge after you cancelled, or a charge for an amount you never agreed to is refunded in full. That is a mistake on our side, not a refund request, and the policy above does not apply to it.

Write to support@cordeliaapps.com with the date and amount. We aim to reply within two business days. Approved refunds go back to the card or account originally charged — we cannot send them anywhere else — and usually appear within five to ten business days, depending on your bank.

If you are a shopper, your order was sold to you by an independent store, not by CordeliaApps. The store sets its own returns and refunds policy, and the payment settled directly into that store's own payment account — it never passes through us. We therefore cannot refund an order, reverse a payment or overrule a store's decision, however much we might want to help.

Contact the store you bought from. Its contact details are in the app you ordered through, alongside your order.

Two things the app does handle directly. You can cancel an order yourself while it has not yet been dispatched, and the refund is started automatically when you do. Once an order has been dispatched, cancelling is no longer available in the app and the store handles it with you. Either way the money is returned by the store's payment provider to the method you paid with, on that provider's timescale rather than ours.

We update this policy as the platform changes, and the date at the top shows when it last changed. Anything unclear, or anything that looks wrong on your account, goes to support@cordeliaapps.com.