Coupons

Discount codes with scopes, minimum spends, caps and usage limits — and where each rule is actually enforced.

A coupon is a code a shopper types at checkout. Every rule below is enforced server-side at three points — the shopper's "Apply" preview, the payment amount, and the recorded order — through the same code, so the preview, the charge and the record can never disagree.

Create them on the Coupons page.

The fields

Field	What it does
Code	What the shopper types, e.g. `WELCOME10`.
Discount type	Percent off, or a flat amount off.
Value	The percentage, or the amount.
Applies to	Whole order, selected categories, or selected products.
Minimum order value	Floor the basket must reach. Empty means no minimum.
Maximum discount	Cap on what a percentage can take off. Empty means no cap.
Valid from / until	Optional window. Empty means no bound on that end.
Total uses	Across all shoppers. Empty means unlimited.
Uses per customer	Per shopper. Empty means unlimited.
Active	Off disables the code without deleting it.

Percent needs a cap

The single most important pairing. A percentage discount with no maximum discount takes its cut of any basket:

text

WELCOME20 — 20% off, no cap
  ₹500 basket  → ₹100 off   ✓ intended
  ₹8,000 basket → ₹1,600 off ✗ probably not

Set the cap to what you're willing to lose on the largest realistic order. Flat discounts don't need one — the amount is the cap.

A percentage coupon with no cap on a store that sells anything expensive is how a promotion becomes a loss. Set it before you publish the code.

Minimum order value

The floor a basket must reach. This is what makes a discount pay for itself: 10% off over ₹500 raises average basket size, where 10% off just costs you 10%.

Measured on the items subtotal, before delivery.

When a shopper's basket is below the floor, the app tells them so and names the amount in your currency and their language. They can add to reach it — which is the point.

Scope

Whole order applies to the basket. Selected categories or selected products applies only to matching lines — a shopper with a mixed basket gets the discount on the eligible part.

Scoped coupons are how you move specific stock: a code that only discounts a category clears that category without discounting everything.

Limits

Total uses caps redemptions across all shoppers — a launch offer for the first 100 orders.

Uses per customer caps one shopper. Set it to 1 for anything meant as a first-order incentive; leave it empty for a code shoppers should reuse.

The two are independent, and both are counted server-side, so neither can be beaten by trying twice.

Interaction with delivery

The delivery fee is evaluated after the coupon. A basket that clears your free-delivery threshold before a discount may fall under it after — and the fee returns.

If that's not what you want, either raise the threshold or use a flat coupon small enough not to cross it. Shoppers do notice the fee reappearing.

Active, not delete

Toggle Active off to stop a code working while keeping it and its usage count. Delete only codes you'll never run again — a deleted code takes its history with it.

Codes that work

Short and typeable. SAVE20 beats SUMMER-SALE-2026-20PCT. Shoppers type these on a phone.
Unambiguous characters. Avoid 0/O and 1/I together.
Say what it does. FIRST10 explains itself in support conversations.

Banners

Advertise the code on your home screen.

Notifications

Push it to shoppers who follow your store.

Deleted one by mistake? Recently deleted on this page holds the last 30 days, restorable with one tap.