Delivery fees and areas
A flat fee, an optional free-delivery threshold, and the postal codes you'll deliver to — enforced at checkout, not just displayed.
Settings → Delivery holds two policies: what you charge to deliver, and where you'll deliver at all. Both are enforced at checkout, so a shopper outside your area cannot place an order, and the fee they saw in the cart is exactly what they're charged.
The fee
| Field | Meaning |
|---|---|
| Delivery fee | Charged per order, in your store's currency. 0 means you never charge for delivery. |
| Free delivery above | Basket value at or above which the fee is waived. 0 means no threshold — the fee always applies. |
There's no "free above 0" case to express: a store that wants unconditional free delivery sets the fee to 0 and leaves the threshold alone.
The threshold is measured on the basket after any coupon. A ₹450 basket with a ₹100 coupon is ₹350 — below a ₹400 threshold, so the fee comes back. Shoppers notice this, so set your threshold with your coupon values in mind.
The fee is snapshotted onto every order at placement. Raising it tomorrow doesn't retroactively change what a past order says it charged.
Where you deliver
The Delivery areas box takes postal codes, one per line. Leave it empty to deliver everywhere — which is what every store does until it says otherwise.
The important part: a partial code covers everything starting with it.
560001
560002
560
The first two lines are exact PIN codes. The third covers every 560xxx code
in Bengaluru — hundreds of them, in one line. That's the point: you think in
cities and districts, not in individual codes, and enumerating a whole city by
hand would be thousands of rows to maintain.
The same works everywhere the format differs. 101 covers every 101xx code in
Berlin; SW1 covers Westminster. Codes are compared with spacing and case
removed, so SW1A 1AA and sw1a1aa are the same address to your store.
A prefix that's too broad is the mistake to avoid. 5 covers every postal
code in India beginning with 5 — several states. Check the length of what
you paste.
You can hold up to 500 entries, each up to 12 characters. Anything longer is dropped rather than truncated, because a truncated prefix silently widens the area it matches — the one failure worth refusing outright.
What a shopper experiences
They see the fee in the cart
Before checkout, in your currency and their language. No surprise at the payment step.
An out-of-area address is refused
If their selected address falls outside your list, checkout is blocked with a message telling them so. Nothing about their cart will fix it — only a different address.
The fee is charged and recorded
It's included in the order total and shown as its own line in every totals panel, in the app and in the console.
Can I charge different fees for different areas?
Not today — the fee is flat per store. If you serve two zones with very different costs, the usual workaround is to set the fee to the higher of the two and use a free-delivery threshold to soften it for larger baskets.
I added areas and existing customers can't order any more
Expected, and worth double-checking before you save: adding your first entry switches you from "delivers everywhere" to "delivers only to this list". If you meant to add one favoured area rather than restrict to it, clear the box.