CordeliaApps
  • Payments
  • Templates
  • How it works
  • Features
  • FAQ
Documentation
Getting started
  • What it is
  • Create your first store
  • The admin console
AI assistants & API
  • Connect an AI assistant
  • Import from Shopify
  • Import from WooCommerce
  • Import from WhatsApp / Meta
  • API tokens & v1 API
Store setup
  • Store profile
  • Choose a template
  • Delivery and areas
  • Support contact
Catalog
  • Categories
  • Brands
  • Products
  • Import products
  • Generate sample data
  • Banners
Payments
  • How checkout works
  • Connect Razorpay
  • Connect Stripe
  • Payment flows
Orders
  • Order lifecycle
  • Managing orders
  • Cancellations and refunds
Growing your store
  • Coupons
  • Product reviews
  • Notifications
Going live
  • Publish your store
  • Your account
  • Troubleshooting
Browse documentation
Getting started
  • What it is
  • Create your first store
  • The admin console
AI assistants & API
  • Connect an AI assistant
  • Import from Shopify
  • Import from WooCommerce
  • Import from WhatsApp / Meta
  • API tokens & v1 API
Store setup
  • Store profile
  • Choose a template
  • Delivery and areas
  • Support contact
Catalog
  • Categories
  • Brands
  • Products
  • Import products
  • Generate sample data
  • Banners
Payments
  • How checkout works
  • Connect Razorpay
  • Connect Stripe
  • Payment flows
Orders
  • Order lifecycle
  • Managing orders
  • Cancellations and refunds
Growing your store
  • Coupons
  • Product reviews
  • Notifications
Going live
  • Publish your store
  • Your account
  • Troubleshooting
Documentation/Orders

Orders

How an order moves from placed to delivered, and what to do when it doesn't.

  • The order lifecycleThe four states an order can be in, what each one means to the shopper, and the timeline that records every move.
  • Managing ordersThe Orders page day to day — advancing status, the handover code, searching, and what each order record holds.
  • Cancellations and refundsWho can cancel and when, why the refund is a separate step, and what to do when one fails.
CordeliaApps

Branded shopping apps for grocery and retail stores. Zero commission, with Razorpay or Stripe settling into your own account.

support@cordeliaapps.com

Product

  • Payments
  • Templates
  • Shopper features
  • Admin console
  • Pricing

Resources

  • Documentation
  • How it works
  • FAQ
  • Security and trust

Legal

  • Privacy policy
  • Terms of service
  • Refunds and cancellation
  • App privacy
  • Delete your account

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